Customer Success Manager
Our client · confidential — represented by Magnus Kor Talent Partners
- Own retention and expansion for a growing portfolio
- Fully remote (US) with equity
Ref: MK-2608-0009
About Our Client
Our client is a Series B HR-tech / future-of-work platform used by mid-market and enterprise teams to manage and develop their people. Following strong commercial growth, they are investing in the customer-facing organisation and the systems that support it. Customers are engaged, retention is healthy and there is clear room to grow each account. The company is kept confidential at this stage; full details, including the client name, are shared with shortlisted candidates.
Job Description
Our client is hiring a Customer Success Manager to own a portfolio of mid-market and enterprise accounts, driving adoption, retention and expansion. You'll be the trusted advisor and the voice of the customer, working proactively and with data to help each account get real value from the platform. This is a high-ownership role in a business where customers are engaged and there is clear room to grow every account.
- Own onboarding, adoption, retention and expansion across your portfolio
- Build trusted-advisor relationships with key stakeholders and champions
- Drive gross and net retention across your book of business
- Proactively identify risk and lead structured plans to address it
- Spot and progress upsell / cross-sell opportunities with sales
- Run business reviews and demonstrate value clearly to customers
- Act as the voice of the customer to product and engineering
- Use product and usage data to prioritise and drive action
- Own renewals and forecast retention accurately
The Successful Applicant
We're looking for a proactive, commercially aware CSM who owns outcomes and builds genuine relationships.
- 4+ years in customer success at a B2B SaaS company
- A track record of strong gross and net retention
- Data-driven, proactive approach to account management
- Strong executive communication and relationship-building skills
- Comfortable owning renewals and expansion targets
- Highly organised, able to manage a portfolio effectively
- Experience with mid-market and enterprise accounts
- HR-tech or people-focused SaaS experience is a plus
What's on Offer
This is a high-impact role at a well-backed US business, with a package built to attract and retain exceptional people: