Customer Success Manager
Our client · confidential — represented by Magnus Kor Talent Partners
- Own retention and expansion across UK & EMEA
- Fully remote (UK) with share options
Ref: MK-2608-0020
About Our Client
Our client is a Series B HR-tech / future-of-work platform used by mid-market and enterprise teams to manage and develop their people. Following strong commercial growth, they are investing in the customer-facing organisation and the systems that support it. Customers are engaged, retention is healthy and there is clear room to grow each account. The company is kept confidential at this stage; full details, including the client name, are shared with shortlisted candidates.
Job Description
Our client is hiring a Customer Success Manager to own a portfolio of UK & EMEA accounts, driving onboarding, adoption, retention and expansion. You'll act as a trusted advisor to your customers, own renewals, and identify growth opportunities in partnership with sales. This is a fully remote (UK) role in a business with engaged customers and clear room to grow each account.
- Drive onboarding, adoption, retention and expansion across your portfolio
- Act as a trusted advisor and the voice of the customer
- Own renewals and forecast retention accurately
- Identify and progress growth opportunities with sales
- Proactively manage risk and lead structured plans to address it
- Run business reviews and demonstrate value to customers
- Use product and usage data to prioritise and act
- Build strong relationships with stakeholders and champions
- Feed customer insight back to product and engineering
The Successful Applicant
We're looking for a proactive, commercially minded CSM who builds strong relationships and owns outcomes.
- 4+ years in customer success at a B2B SaaS company
- A strong retention and expansion track record
- Proactive, data-informed approach to account management
- Excellent relationship-building and communication skills
- Comfortable owning renewals and expansion targets
- Highly organised, able to manage a portfolio effectively
- Comfortable working autonomously in a remote team
- HR-tech or people-focused SaaS experience is a plus
What's on Offer
You'll join a well-funded, fast-moving UK business with a package designed to reward strong performers: