Customer Success Manager

About Our Client

Our client is a Series B proptech platform operating across the GCC, digitising a large, traditional and high-value market. They move quickly, invest in their people and offer the chance to build category-defining products in a region with significant tailwinds. Salaries are tax-free. The company is kept confidential at this stage; full details, including the client name, are shared with shortlisted candidates.

Job Description

Our client is hiring a Customer Success Manager to own a portfolio of GCC accounts at a proptech platform, driving onboarding, adoption, retention and expansion. You'll be the trusted advisor to your customers, own renewals and growth, and partner with sales and product. The salary is tax-free, with medical insurance and relocation support.

• Drive onboarding, adoption, retention and expansion across your portfolio
• Be the trusted advisor and voice of the customer
• Own renewals and forecast retention accurately
• Identify and progress growth opportunities with sales
• Proactively manage risk and lead plans to address it
• Run business reviews and demonstrate value
• Use product and usage data to prioritise and act
• Build strong relationships with stakeholders
• Feed customer insight back to product

The Successful Applicant

We're looking for a proactive, relationship-driven CSM with regional experience who owns outcomes.

• 4+ years in customer success at a B2B SaaS company
• A strong retention and expansion track record
• Regional (GCC) experience is preferred
• Excellent relationship-building and communication skills
• Proactive, data-informed account management
• Comfortable owning renewals and expansion targets
• Highly organised and self-motivated
• Based in or willing to relocate to the UAE

What's on Offer

This is a tax-free opportunity with a leading regional employer, with a package structured for international and regional talent alike: